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About eDEXdeals.com
   

eDEXdeals was launched by DEX, a leader in Global Supply Chain Solutions for high-technology industries, to offer extremely affordable deals to consumers worldwide. With operations in the United States, Europe and Asia, eDEXdeals is a multinational retailer with a commitment to quality and customer satisfaction. To ensure a superior customer experience and deliver the best products to our customers, our engineering and technology specialists recertify and test every product to “like new”.

Our representatives are available from 8:00am – 5:00pm PST at 1-888-678-9201 (dial option #6) to answer questions about any of our products or to help you complete your order.

Payment Methods Accepted

Credit Card Payment
We honor Visa, MasterCard, and Discover.   At order check out, edexdeals.com will attempt to validate your selected payment method.  A charge will not be placed until the item has been shipped.  For verification purposes, please be sure to supply the correct billing information (name, address, city and zip code).  This information must match with what the issuing company or bank has on file for you.  All credit card payments require your shipping address to match your credit card billing address. 

PayPal
At order check out please select PayPal payment option.  After payment is processed with PayPal your payment is complete. 

Wire Transfer
Contact edexdeals customer service at 800-237-7911 option 6 after you have created your user account for bank wire transfer instructions.

Note:  Shipping to Alternate Address
To register an alternate address for shipping purposes, simply call the customer service number on the back of your credit card and provide the alternate address. Be sure to mention that the address is for shipping purposes only. Registering alternate shipping addresses can help expedite the processing of future orders.  PayPal offers alternate shipping address option; ensure your alternate address is set up with PayPal prior to processing your order. 

Tax

California Shipments
All shipments to California addresses are subject to California sales tax.   Customers holding valid California Resale Certificates and who are purchasing with the intent of reselling are tax exempt.  To register your Resale Certificate please contact edexdeals customer service at 800-237-7911 option 6 after you have created your user account. 

Outside California
All orders shipping to addresses outside California are not subject to tax.

FAQ

Q:  How can I check freight charge before processing my order?
A:  Add all items to your cart, proceed to check out.  Freight charge is listed at the bottom of the screen under Shipping Option.

Q:  Why didn’t my order process?
A:  If paying by credit cart, verify your billing address matches your shipping address and make sure you complete your order after payment.   If using PayPal, make sure you complete your order after processing payment. To check your order status, go to the Order History page after logging in to your account.

Q: What do the different statuses on My Order History Page mean?
A: Processing - Order received and in process.   If full quantity is in stock and your order will ship within 24 hours (weekend and holidays excluded). Ifordering multiple quantities of 1 item and only partial available in stock, we will ship partial.  Remaining balance will ship within 5-7 business days.   No additional shipping charges are added for partial shipments.

Invoice Number - The number in this field reflects the shipping waybill number from UPS. 

Shipped - Order is in transit, to view shipping waybill number available on edexdeals website under “your account” select order history and your order # UPS tracking located under “status”.

Cancelled - Order cancelled- edexdeals reserves the right to cancel any order.

Q:  I receive an error when I process my credit card payment?
A:  Make sure your billing address is identical to your shipping address (name, street address, city, state and zip).  Verify credit card type, number and security code.  If not successful contact your issuing card company.

Q:  At what point am I billed when paying with a credit card?
A:  You will be billed at the time we SHIP your order.  When processing your order credit card is verified and your order total is “reserved” only.

Q:  Can I schedule my delivery?
A:  No, three delivery attempts will be made to your shipping address and the delivery driver will leave notification at the address upon each attempt.  Driver is not authorized to leave the package without a signature, even if you express that desire on the delivery notification.  You will be able to call the carriers hub between delivery attempts to pick up the package yourself, consult your delivery notification for details.
If upon three delivery attempts, the carrier is unable to obtain an authorizing signature, the package will be sent back to edexdeals.  Packages delivered back to edexdeals for any reason cannot be re-shipped and no refund on freight.

Q:  When can I expect delivery of my order?
A:  Orders typically ship within two business days.  Standard ground shipping can take 4-10 days.  Holidays and weekends are not included.
 
Q:  What are your hours of operation? 
A:  Business hours are 7:00am to 5:00pm PST.

Q:  How do I determine product availability?
A:  Most items listed have available stock and will ship within 24 hours.  If you are ordering larger lots please contact customer service at 800-237-7911 option 6 for stock verification.

Q:  Does a product carry manufacture warranty?
A:  Unless specified on the individual listing product carries edexdeals warranty as specified per item.

Q:  What is the start date of my edexdeals warranty?
A:  Start of warranty begins on the day you sign and receive delivery per shipping waybill.

Q:  Why can’t I return my AS-IS purchased item.
A:  Sales are final for all item sold “as is”.

Q:  I live outside the US and I can’t process my order. 
A:  Please contact customer service at 800-237-7911 option 6.




Still have unanswered questions? Contact us using our secure live chat service Monday - Friday, 8AM to 5PM PST.

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